Frequently Asked Questions
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The "Floor Designer" does not work!

We apologize if you have difficulties working with the "Floor Designer" using Internet Explorer.

The known issues are:

  1. Occacionally the drop down menus in step 2 have no color selections available.
  2. When customizing the floor in step 3 the list of individual tiles may disappear.
  3. When customizing the floor in step 3 the total price of the floor may indicate: $0.00.

This is only an issue with Internet Explorer and all other browsers have no issues with the "Floor Designer"

We suggest that visitors download / use Firefox, Chrome or Safari.

We are in the process of troubleshooting the issue with IE and hopefully will have a fix for this anomaly in the near future.

Why are garage floor tiles better then a painted floor?

Why are garage floor tiles better then a painted floor?

There are a multitude of reasons why our Garage floor tiles are better than any painted floor.

What methods of payment do you accept?

We accept most major credit cards including American Express, Visa & Mastercard.

What do I do if I have problems with my order?

If you have problems with your order please contact us. We will help you get your questions and concerns resolved quickly.

How can I get in touch with you if I have a question?

Please see the [Contact Us] page for information on getting a hold of us.

Is your site secure?

Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.

You can shop at  with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram  to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy .  is registered with the Authorize.Net Verified Merchant Seal program.

Cleaning your RaceDeck Floor:

Keeping your RaceDeck garage floor looking new year after year is easy. Because RaceDeck is made with non porous high-impact polymers, it resists stains from all petroleum products, anti-freeze, brake fluid and most household chemicals. This means if your garage floor gets dirty, its on the surface not in it, unlike paints , epoxies, and VCT tiles that stain.

We recommend using any non-sudsing ammonia cleaner to wipe away scuff marks. You really want to stay away from cleaners that leave a residue or film after you have cleaned (Ex; Simply Green), as it will act like a magnet for dust and debris. For stubborn grease and tire marks you can simply take a rag with a small bit of solvent on it (such as Goof Off, Mineral Spirits, etc)  and rub off and dry. * only use a few drops on a rag and clean one small area at a time.

Cleaning CircleTrack flooring

If you have any specific questions or concerns, just give us a call or drop us a line.

The Best Location To Start Your RaceDeck Garage Floor Installation:

  • As a general rule you always start on either side of the garage door entrance to begin your install.
  • Once you decide which side to start you should lay a single row of tiles across the doorway, where you want your floor when the door closes.
  • This gives you the opportunity to center the tiles.
  • You do not want to have a tiny strip on one side since it most likely will look better with an even border along each side of your garage floor. Your circumstances may differ but at least you can make that determination at this point.
  • As an example if your garage floor is 30 1/2 feet wide, it most likely looks best if you have 30 whole tiles along the front and then a strip of 1/4 foot tile along each side.Remember the one tile you trim down in this example will be able to fill both 1/4 foot strips left and right.
  • When ordering please remember to allow for this additional row of tiles (measure your floor and round up,, same for the depth of your floor. The Flooring Designer will do that automatically as you enter your exact measurements!).
  • Then create another single row down the wall, giving you an L shape pattern.
  • Continue this process for the remainder of the install, as it will ensure your floor self squares.
  • Once you reach the back wall and the other side wall, you can easily trim to a custom wall to wall finish. Remember to leave a 1/2 " gap between flooring and walls to allow for expansion. This is of particular importance if installing in cold weather.
  • Normally you willl only install our edging along the front but if you are creating a pad, then you most likely will want edging to go with it all the way around for a great finished look.
    We have many great videos on the installation process. You can see one by Clicking Here. Feel free to give us a call anytime during your installation.

What do we recommend if you have a drain in the garage floor?

The FreeFlow tile is perfect for installation over drain areas. In fact in rainy parts of the nation the FreeFlow is great over big expanses since melting ice or dripping water flows through the tile and down the drain keeping the floor dry or drains out towards the front of your garage if you have no floor drain,,and it looks great too!

Can I lay tile on a dirt floor?

The only flooring we carry that is designed to be installed on unimproved surfaces is the FastDeck.
Installing any other of our tile on an unimproved surface is certainly possible but it will be very important to have the sub-floor compacted and level!
Even with FastDeck the sub-flooring should be relatively smooth, as a lawn or similar surface, but it is not critical.
Depending on the size of your area, it may be possible to lay down a sheet of plywood (with a plastic vapor barrier underneath) and then install the tiles on that.
With some simple tools you could assemble these sheets next to each other and make a bigger sub-floor to fit your needs.
The preferred situation is to have a flat and level surface to lay the tiles on.

The only tile warrantied for unimproved surfaces is the FastDeck.

How do I replace a tile in the middle of the floor

How do I replace a tile in the middle of the floor

This Video shows how you easily can replace tiles anywhere in your tile floor

How do you handle returns?

How do you handle returns?

In the unlikely event you are not completely satisfied by your new floor or if you have a few tiles left over, a return is very easy.
All you need to do is contact us for return authorization and ship the tiles back to the return address we will issue to you.
You need to get a hold of us within 30 days of purchase to get a complete refund. After 30 days there will be a 15% restocking fee.
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